Frequently asked questions.

A construction payment assurance platform. It structures the money side of a building project around agreed stages, so both parties can see what was agreed, what has been done, what has changed, what has been approved and what has been paid.

No. BuildSurely runs the project workflow, approvals and record. Project funds are handled by a regulated payment partner.

Residential building work in the UK, such as extensions, loft conversions, renovations, kitchens, bathrooms, roofing and landscaping.

We are in early access. You can register interest through the early-access page.

No. Each stage has plain-English conditions agreed up front, and you review evidence against them.

Yes. Invite them when you create your project. They review and accept the stages with you.

You can create a stage plan and ask builders to quote against it, which makes quotes easier to compare.

The prototype assumes project funding is arranged in line with the agreed payment structure. Eligible stage payments move into processing after the required approval, subject to the live payment partner's controls and terms.

Sign up directly or accept an invitation from a homeowner. You will need your business details, verification and payment set-up.

The product is designed to show the relevant funding status for each stage or project, so you can see where the agreed payment arrangement stands before committing labour and materials.

Yes. Submitting a stage, uploading photos and certificates, and checking payment status all work from your phone.

Propose the extra work in the project with a price and reason. Once approved, the project value updates and any associated funding requirement is shown before the work proceeds.

The proposed model uses a regulated payment partner to receive and process relevant project funds. The exact partner and safeguarding model are being selected and will be disclosed before transactional launch.

No platform can guarantee a building project. BuildSurely makes funding, approvals and payments visible and structured for both of you.

A stage has been approved and its payment instruction is progressing through the payment process. It changes to paid only when the relevant transaction state confirms completion.

Ask for changes on the specific condition that isn't met. The builder fixes it and resubmits.

Either party can escalate formally. The live service will define an evidence window and contractual resolution route, with any payment action following the applicable agreement and payment-partner controls.

Reminders go out, waiting time is shown to both parties and support can step in. Silence never counts as approval.